At Prison Injury Lawyers, we are committed to providing a quality service.

Our aim is to settle your claim as quickly and efficiently as possible. To do this we need your assistance and would ask you to respond to queries and provide documentation requested as soon as possible. Please also make sure that we always have a contact number for you. We will keep you updated regularly as to the progress of your case. At this early stage, however, it is not possible to give you an accurate indication of the length of time your case will take. If liability is not an issue and your opponent’s Solicitors or Insurance Company deal with your case speedily your claim may be concluded within a year, if the case becomes more complicated or Court Proceedings have to be issued, it could take considerably longer. The length of time your case will take can also be affected by the type of injury you have sustained if any, and the length of your recovery.

Please read the following paragraphs carefully as they contain important information that we are required by the Solicitors Regulation Authority to give you before we begin to act for you. Jefferies Solicitors is regulated by the SRA and subject to the Solicitors Code of Conduct, which can be found at

We hope that you will be satisfied with our service; however should you have any complaints regarding our services (including our insurance services) or (if you are required to pay any of our charges) about your bill, please try to resolve this in the first instance with the person handling your case. If your complaint cannot be resolved at this level please contact Michael Jefferies or Monina Ramsden by telephone on 0161 908 5100, by e-mail on or by post at The Triangle, 8 Cross Street, Altrincham, WA14 1EQ, who will look into the matter further. We have a procedure in place for handling complaints, a copy of which is available on request by telephoning 0161 908 5100 or e-mailing us on

If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint by writing to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ, telephoning 0300 555 0333 or e-mailing Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving our final written response to your complaint.

If your complaint relates to your bill, you can also apply to the Court for an assessment of the bill, but if you do so, the Legal Ombudsman may not deal with your complaint about that bill. If you are required to pay our charges and any part remains unpaid we may be entitled to charge interest. We trust however that you will have no cause to complain about any aspect of our service.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

We are committed to promoting equality and diversity in all our dealings with our clients, third parties and employees, and we are required under the Solicitors Code of Conduct to have a written equality and diversity policy. We have a written equality and diversity policy in place and can provide a copy of this if requested.

We will aim to deal with your claim as quickly and as efficiently as possible. Please help us to help you.


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